Legal Notice

Website Legal Notice (Legal Information)

Last updated: 2 March 2026

This Legal Notice sets out important information about this website, including who operates it, how the website may be used, and key legal statements relating to the content and operation of the website, including where the website includes an online shop (the “Shop”). By accessing, browsing, registering for, or using this website (including purchasing from the Shop), you agree to be bound by this Legal Notice together with any other policies and terms referenced on this website (including our Privacy Policy, Cookie Policy, and Terms and Conditions of Sale).

If you do not agree, you must stop using the website.

1) Operator and Company Details

This website is operated by:

Company name: VGM Facilities Management Ltd (or VGM Facilities Management Limited)

Registered office: [Insert Registered Office Address]

Trading address (if different): [Insert Trading Address]

Company registration number: 16089800

VAT number (if applicable): 489 3486 27

Email: Daniel.Fletcher@vgm-fm.co.uk

Telephone: 01255 754773

Primary country of operation: United Kingdom

Where this website refers to “VGM”, “we”, “us” or “our”, it means the company named above.

2) Purpose of the Website

This website provides information about our business, services and operations and may include a Shop where customers can purchase products and/or services. The content is provided for general information only.

3) Additional Documents That Apply

This Legal Notice should be read alongside the following documents (each of which forms part of the agreement between you and us when you use the website and/or the Shop):

Terms and Conditions of Website Use (if separate from this Notice)

Terms and Conditions of Sale (for Shop orders)

Delivery and Returns Policy

Privacy Policy (data protection information)

Cookie Policy

Complaints Policy (if available)

Where any provision conflicts, the following order of precedence applies:

1. Terms and Conditions of Sale (for Shop purchases), then

2. Privacy Policy/Cookie Policy (for data/cookies), then

3. This Legal Notice and any general website terms.

4) Eligibility and Age Requirements

By using this website, you confirm that:

you are legally capable of entering into binding contracts; and

you are at least 18 years old if you purchase from our Shop (or otherwise meet the minimum legal age required for the specific goods/services being purchased).

We may refuse, cancel, or reverse transactions if we reasonably believe a user does not meet eligibility requirements.

5) Contacting Us and Communications

When you contact us or submit a form, you agree that:

communications may be made electronically (including email); and

we may keep records of correspondence for training, compliance, dispute-resolution and quality purposes.

Nothing in this section limits your statutory rights.

6) Accuracy of Information and No Reliance

We make reasonable efforts to ensure content on this website is accurate and up to date. However:

information may be incomplete, out of date, or contain errors;

content may change without notice; and

the website content is not professional advice.

You must not rely on website content as a substitute for professional advice tailored to your situation. Where we provide guidance (including security-related content), it is provided for general information only.

7) Availability, Security and Access

We do not guarantee that this website (or any content) will always be available, uninterrupted, secure, or error-free. We may:

suspend, withdraw, discontinue or change any part of the website;

restrict access (including to registered accounts); or

implement security controls

at any time for operational, security, legal, or compliance reasons.

You are responsible for ensuring you have appropriate devices, software, and internet connection. You must not attempt to bypass security features or access non-public areas.

8) User Responsibilities and Acceptable Use

You agree not to:

use the website unlawfully or in breach of any applicable laws or regulations;

upload, transmit, or distribute malicious code (viruses, trojans, worms, spyware, etc.);

attempt unauthorised access to accounts, systems, or data;

interfere with, disrupt, or overload the website (including via denial-of-service attacks);

scrape, crawl, harvest, or collect data from the website without our permission;

submit false information, impersonate others, or misrepresent your identity;

post or transmit abusive, discriminatory, defamatory, obscene, or otherwise harmful content;

use the website to send unsolicited marketing or spam.

We may investigate breaches and may report unlawful activity to relevant authorities. We may restrict or terminate access without notice where we reasonably believe misuse has occurred.

9) Accounts, Passwords and Security

Where user accounts are offered:

You must keep your login credentials confidential and secure.

You must notify us promptly of any unauthorised use or suspected breach.

You are responsible for activity carried out under your account unless caused by our negligence.

We may suspend or terminate accounts for security or compliance reasons.

10) Intellectual Property (IP) Rights

All intellectual property rights in the website and its content are owned by or licensed to us, including (without limitation): text, graphics, logos, images, audio/video, design, page layout, software, and database rights.

You may view the website and print/download extracts for personal, non-commercial use only, provided you keep all copyright and proprietary notices intact.

You must not reproduce, copy, republish, upload, post, distribute, transmit, broadcast, modify, create derivative works from, reverse engineer, or commercially exploit any content without our prior written consent, except where permitted by law.

Trade marks: Any company names, service names, logos, and marks displayed on this website may be trade marks. You must not use them without our written permission.

11) Product and Service Information (Shop Section)

Where the website includes a Shop:

product images are for illustration only; colours may vary depending on device settings;

packaging may change;

availability may change without notice;

we may limit quantities per order or per customer;

we may withdraw items at any time.

Unless explicitly stated, products/services are offered for sale primarily to customers in the United Kingdom. If we accept orders from outside the UK, additional taxes, duties, or import charges may apply and are the customer’s responsibility unless we state otherwise.

12) Pricing, VAT and Errors

Prices are displayed in GBP (£) unless stated otherwise.

Where VAT applies, prices will indicate whether VAT is included.

Delivery costs and any additional charges will be shown at checkout (or otherwise before order confirmation).

If we discover a pricing error, we may correct it and contact you for instructions or cancel the order and refund you.

We are not obliged to supply products at an incorrect price.

13) Order Process, Acceptance and Cancellation by Us

Submitting an order is an offer to purchase. An order is only accepted when we send an order confirmation stating acceptance; dispatch the goods; or start providing the service, depending on the nature of the transaction.

We may refuse or cancel an order at our discretion for reasons including (without limitation):

suspected fraud or unauthorised payment;

errors in product information or price;

out of stock / supply issues;

inability to verify customer details;

breach of these terms or other site policies;

legal or regulatory compliance.

If we cancel after payment is taken, we will refund amounts received for the cancelled item(s) in accordance with our sale terms.

14) Payments and Payment Security

We may use third-party payment processors (e.g., card providers, payment gateways). Payment processing is handled by those providers under their own terms and privacy notices.

We do not store full payment card details on our systems unless explicitly stated. You must ensure that payment details are accurate and you are authorised to use the payment method.

We may implement anti-fraud checks. Failure to pass checks may result in cancellation.

15) Delivery, Risk and Title (Shop)

Delivery terms are set out in our Delivery and Returns Policy and/or Terms and Conditions of Sale.

Unless otherwise stated, risk in goods typically passes to you on delivery. Title (ownership) passes when we receive full payment (including delivery charges), subject to any mandatory consumer protections.

16) Returns, Refunds and Consumer Rights (UK)

If you are a UK consumer, you may have statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for distance sales), such as rights relating to faulty goods, services not performed with reasonable care and skill, and (in many cases) a right to cancel within a cooling-off period.

These legal rights cannot be excluded or limited by this Legal Notice.

Full returns/refunds details are set out in our Terms and Conditions of Sale and Delivery and Returns Policy.

17) Promotions, Discount Codes and Gift Vouchers

Where offered:

discount codes are subject to specific terms (expiry, minimum spend, exclusions, one-time use, non-transferable etc.);

we may amend or withdraw promotions at any time;

codes cannot be redeemed for cash;

misuse may result in cancellation of orders and/or accounts.

Gift vouchers (if provided) are subject to separate voucher terms and may expire or carry usage restrictions.

18) Reviews, User Content and Submissions

If you submit reviews, comments, images, or other content:

you warrant you have the right to submit it;

it must be accurate, lawful and not infringe third-party rights;

you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, publish, and display that content for business purposes (including marketing), unless prohibited by law.

We may remove or moderate submissions at our discretion.

19) Links to Third-Party Websites

This website may contain links to third-party websites or services. These links are provided for convenience only. We do not control third-party sites and are not responsible for their content, policies, security, or availability.

You access third-party sites at your own risk.

20) Liability and Disclaimers

20.1 General limitation

To the fullest extent permitted by law, we exclude all implied conditions, warranties, representations, or other terms that may apply to the website or any content.

20.2 Website use

We will not be liable for loss or damage arising from your inability to use the website; reliance on content; viruses, distributed denial-of-service attacks, or other harmful material affecting your devices (except where caused by our failure to take reasonable care); or unauthorised access to or alteration of transmissions/data beyond our reasonable control.

20.3 Shop liability

For Shop purchases, our liability is set out in our Terms and Conditions of Sale. Nothing in this Legal Notice limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under law.

20.4 Indirect or consequential losses

To the extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business, goodwill, data, or anticipated savings.

20.5 Maximum liability (where permitted)

Where we are legally liable, our total liability may be limited to the amount you paid to us for the relevant product/service giving rise to the claim, unless prohibited by law (including consumer law).

21) Safety and Professional Use Statement (if applicable)

Where the website provides security-related information, checklists, or operational guidance:

it is not a substitute for a site-specific risk assessment;

it must be adapted to local conditions and legal requirements;

you remain responsible for compliance, implementation and outcomes.

22) Data Protection and Cookies

We process personal data in accordance with our Privacy Policy. We use cookies and similar technologies in accordance with our Cookie Policy.

Where the Shop includes account creation, order processing, delivery, customer support, anti-fraud, and compliance checks, we may process relevant personal data for those purposes.

23) Monitoring and Enforcement

We may monitor use of the website for security, fraud prevention, and compliance; investigate suspected breaches; restrict, suspend, or terminate access; and report matters to law enforcement or regulators where required or appropriate.

24) Changes to this Legal Notice

We may update this Legal Notice at any time. Changes take effect when posted on this page. You should review it regularly. If you continue using the website after changes, you accept the updated notice.

25) Governing Law and Jurisdiction

Unless otherwise required by mandatory law, this Legal Notice and any dispute arising from or related to the website or Shop is governed by the laws of England and Wales, and courts of England and Wales have exclusive jurisdiction.

If you are a consumer and live outside England and Wales, you may have the right to bring proceedings in your local courts.

26) Severability

If any part of this Legal Notice is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

27) Entire Agreement

This Legal Notice, together with documents referenced in it, constitutes the entire agreement regarding your use of this website and supersedes any prior communications relating to the website.

28) How to Report Issues

To report website issues, suspected security vulnerabilities, fraudulent activity, or IP concerns, contact:

Email: Daniel.Fletcher@vgm-fm.co.uk

Please include relevant details (URL, screenshots, date/time, and a description of the issue).